If a tenant has paid a maintenance fee, the landlord or agent cannot sign a rental agreement with another person within seven days of receiving payment (or more, if agreed). The landlord or real estate agent must also provide a receipt. A landlord must give the tenant the name of the landlord and an opportunity for the tenant to contact the landlord directly. Membership applications: Contact Anne Coates, head of administration at the email address mentioned above or phone number This is usually between 5 and 12 percent, plus other fees stipulated in the agency contract. There is no minimum or maximum duration of the agreement under the NSW Act. An owner who uses an agent must enter into a written management agency contract.